Shipping policy

Delivery Information

We deliver to every locality in Malta and Gozo from our shop in Tarxien. Orders are picked and packed by our own team, so if something is on the website it is on our shelf.

Malta — next day delivery

Order by 12:45pm and we deliver the next business day, anywhere in Malta.

  • €5 delivery for orders under €50
  • Free delivery on orders of €50 and over
  • Orders placed after 12:45pm are packed the next business day and delivered the day after

Example: order on Monday at 11am and it arrives Tuesday. Order on Monday at 3pm and it arrives Wednesday.

Gozo — Tuesday and Thursday

We deliver to Gozo every Tuesday and Thursday.

  • For a Tuesday delivery, order by 12:45pm on Monday
  • For a Thursday delivery, order by 12:45pm on Wednesday
  • €5 delivery for orders under €50, free on orders of €50 and over — the same as Malta

If you order after the cut-off, your parcel goes out on the next Gozo run. If your order is urgent, call or WhatsApp us before you order and we will tell you exactly which day it will reach you.

Same day delivery in Malta

Same day delivery is available at checkout for €10, Monday to Friday, for orders placed by 12:45pm.

It covers Malta only — it is not available for Gozo, and it is subject to availability. If we cannot deliver the same day we will call you before we charge it.

Free pick-up from our Tarxien shop

Choose pick-up at checkout and there is no delivery charge. Pick-up orders must be paid in advance. Once payment is confirmed we prepare your order and send you an SMS when it is ready to collect — usually within the hour during shop hours.

Collection times:

  • Monday to Friday: 9am – 7pm
  • Saturday: 9am – 1pm

Prime Health
10 Triq il-Witja
Tarxien TXN 2601
Malta

Business days and public holidays

Business days are Monday to Saturday. We do not deliver on Sundays or Maltese public holidays, and those days do not count towards the next-day delivery promise.

Cold chain products

Some products, such as Vivomixx probiotics, are kept refrigerated. These are packed in an insulated bag with a cool pack and go out on the next delivery run so they spend as little time as possible out of the fridge. Please refrigerate them as soon as they arrive.

Changes and cancellations

Once an order has been paid and processed we do not normally accept cancellations or changes. If you have just placed an order and need to change it, contact us straight away and we will do our best before it is packed.

Returns

If there is a problem with a product — for example if it arrives damaged — please return it to our shop with a copy of your receipt. Returns must be made within 7 days of delivery.

Contact us about a delivery

Please quote your order number.